Careers in Energy’s Commitment to Privacy
1.0 About this Policy
At the Careers in Energy division of Energy Safety Canada (“CIE”), we take the issue of safeguarding privacy very seriously. We respect and are committed to protecting the confidentiality and security of Personal Information entrusted to us, and ensure that all Personal Information we hold is collected, used and disclosed in compliance with all applicable federal and provincial privacy requirements (“Privacy Legislation”).
Canada has two federal privacy laws, the Privacy Act and the Personal Information Protection and Electronic Documents Act. Alberta has the Freedom of Information and Protection of Privacy Act and Personal Information Protection Act. Saskatchewan has the Freedom of Information and Protection of Privacy Act and the Local Authority Freedom of Information and Protection of Privacy Act. British Columbia has the Freedom of Information and Protection of Privacy Act, and Personal Information Protection Act.
1.4 Target Audience
- implementing procedures to protect Personal Information
- implementing procedures to receive and respond to inquiries and complaints regarding our handling of Personal Information
- training and communicating with staff about our policies and practices
- developing communications to explain our policies and practices.
2.2 Personal Information Collected
We may collect some or all of the following Personal Information directly from you:
Name (legal and preferred name, if different)
- email address
- phone number
- employer’s name, if applicable
- field of work
- age group
We may also collect Personal Information indirectly through our website (see below).
2.3 Purposes for Collection, Use and Disclosure
We collect, use and disclose Personal Information for the following purposes:
- verify an individual’s identity
- provide or improve a product or service that we offer
- register an individual in a webinar or conference
- provide an individual with promotional/marketing materials as it relates to our business, in accordance with applicable laws
- provide Personal Information to third-party suppliers of products and services (as discussed in more detail below)
- comply with legal and regulatory requirements
- disclose to third parties including government licensing bodies for any of the above purposes.
The collections, uses and disclosures listed above are a reasonably necessary part of your relationship with us.
In accordance with Privacy Legislation, we will identify and document any new purposes for which previously collected Personal Information may need to be used and disclosed and obtain the consent of the individual where applicable.
2.4 Disclosure of Information; Service Providers; Cross-Border Transfers
2.4.1 Important Exceptions
We may disclose your Personal Information to a third party without your consent if permitted or required by applicable law.
2.4.2 Service Providers
We may retain agents, subcontractors or service providers from time to time in relation to our business or the products or services that we provide. If we require a service provider to deal with your Personal Information, we will take reasonable steps to ensure that the service provider adheres to privacy procedures and will keep your Personal Information confidential.
2.4.3 Cross-Border Transfers
We will seek consent to use and disclose Personal Information at the same time we collect the information or in accordance with Privacy Legislation, except where we are authorized or required by law to collect and use Personal Information without consent. In determining the appropriate form of consent, we will consider the sensitivity of the Personal Information, the reasonable expectations of the individuals involved, and the requirements of Privacy Legislation.
2.6 Limiting Collection of Personal Information
We will collect, use and disclose Personal Information in accordance with Privacy Legislation and will limit the amount and type of Personal Information collected to that which is necessary to fulfill identified purposes. We collect Personal Information primarily through our employees, but we may also collect Personal Information through other sources to meet the requirements of our business. We may also collect Personal Information as required or permitted by applicable law.
2.7 Limiting Use, Disclosure, and Retention of Information
We will only use or disclose your Personal Information for the purposes set out above and as required or permitted by law.
We will keep Personal Information only as long as it remains necessary or relevant for the identified purposes or as required by law. We will retain all Personal Information on those who have completed a CIE webinar or attended a CIE conference for as long as necessary for the applicable webinar or conference.
We will maintain reasonable and systematic controls, schedules and practices for information and records retention and destruction which apply to Personal Information that is no longer necessary or relevant for the identified purposes or required by law to be retained. Such information will be destroyed, erased or made anonymous.
2.8 Accuracy of Personal Information
We will make a reasonable effort to ensure that Personal Information we are using or disclosing is accurate and complete. If you demonstrate the inaccuracy or incompleteness of Personal Information, we will amend the information as required. If appropriate, we will send the amended information to third parties to whom the information has been disclosed. If a challenge regarding the accuracy of Personal Information is not resolved to your satisfaction, we will annotate the Personal Information under its control with a note that the correction was requested but not made.
2.9 Security Safeguards
We will use our reasonable commercial efforts to protect Personal Information against loss or theft, as well as unauthorized access, disclosure, use, modification or destruction, through reasonable security measures. The nature of the safeguards will vary depending on the sensitivity of information collected.
We will take reasonable measures, through contractual or other reasonable means, to seek to ensure that our suppliers and agents who assist in providing services implement a comparable level of protection. We will take all reasonable steps in the disposal or destruction of Personal Information to seek to prevent unauthorized parties from gaining access to the Personal Information. However, no method of transmission over the Internet, or method of electronic storage, is completely secure. As such, despite our safeguards and protocols, we cannot fully guarantee the security of your Personal Information and you should always exercise caution when disclosing personal information over the Internet.
2.10 Individual Access to Personal Information
You have a right to access your Personal Information held by us.
Upon written request, we will provide you with the opportunity to review the Personal Information that we have collected regarding you, in accordance with the requirements of Privacy Legislation. We will advise you in advance of any charges for retrieval, reproduction or delivery of the Personal Information requested.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it.
In certain situations, as specified in Privacy Legislation, we may not be able to provide access to all the Personal Information that we hold about you. For example, we may not provide access to information if doing so would likely reveal Personal Information about a third party or could reasonably be expected to threaten the life or security of another individual. Also, we may not provide access to Personal Information if disclosure would reveal confidential commercial information; if the information is protected by solicitor client privilege; if the information was generated in the course of a formal dispute resolution process; or if the information was collected in relation to the investigation of a breach of an agreement or a contravention of a federal or provincial law.
If we refuse an access request, we will notify you in writing, document the reasons for refusal and outline further steps which are available to you.
You can obtain information or seek access to your Personal Information by contacting the CPO.
2.11 Updates to this Policy
3.0 Website and Apps Privacy Practices
3.1 How We Collect Information from Our Website and VR Experiences Apps
When an individual visits the Careers in Energy website or uses the Apps, no personally identifiable information is collected unless the individual consents to that collection. The website collects non-personally identifiable information as set out below.
3.2 Non-personally Identifiable Information
Information from visitors to the Careers in Energy website and users of the Apps is not tracked on an individual basis; but rather, the information is collected on an aggregate basis that includes all site visitors. Any visit or use automatically generates session log data consisting of the Internet Protocol (IP) address from which the connecting device came (which contains no personal information), the device type and technical information about users’ means of connection, such as the operating system, Internet service provider and other similar information. For the Careers in Energy website, the log data includes the website that referred the computer to the website, the pages that are visited by the user, the date and time of those visits; and, the amount of time spent on the Careers in Energy website. We use this information to perform analytics on users’ experience and to improve the functionality of the Services to better meet user wants and needs; identify popular features; measure activity including peak usage times. These site metrics may be shared with our funders, affiliated service providers and others.
3.3 Cookies, Web Beacons and Advertisements
The Careers in Energy website uses “cookies”, web beacons/GIF/pixel tags, and third-party advertising networks that use ads and other tracking technologies to collect aggregate or other non-personally identifiable information to develop website metrics and improve a user’s online experience.
The Careers in Energy website may use session and/or persistent cookies to track user movement or other events across the website and the website of franchisees and business partners. A “cookie” is a small text file that helps us improve the functionality of a user’s visit to the Careers in Energy website. Several different types of cookies are used by the Careers in Energy website. A session cookie is stored only on a visiting computer’s working memory (RAM) and only lasts for an individual’s browsing session. When an individual closes all of the browser’s windows or shuts down their computer, the session cookie disappears forever. A persistent cookie is stored on an individual’s computer hard drive until a specified date. Persistent cookies stay on an individual’s computer until they expire, they are overwritten by new cookies, or the individual manually removes them. Most browsers can be configured not to accept cookies; however, this may prevent a user from having access to some site functions or features.
The Careers in Energy website may use web beacons/GIF/pixel tags to help determine site metrics such as if a page has been viewed and how many times. In general, any electronic image viewed as part of a web page can act as a web beacon. When an individual requests information on a webinar, conference or newsletter, we may also use web beacons to establish how many of the emails are actually opened.
3.4 Collection and Use of Personally Identifiable Information on the Careers in Energy Website and VR Experiences App
There are instances where we may request Personal Information on the Careers in Energy website and VR Experiences App to provide the user with a service (including the VR experience), information on a webinar or conference, or a newsletter. We may conduct voluntary online surveys to obtain a user’s feedback. We request e-mail addresses as a means of contacting a user if the user wishes to obtain ongoing information from us.
3.5 Links to other Websites
Our website may contain links to other websites. We encourage users to review the privacy statements of all sites which a user visits, including those whose links are provided, so that a user can understand how those sites collect, use, and share a user’s information. We are not responsible for the privacy statements, content or data handling practices on other websites.
3.6 Third Party Services
We use third party services in the operation of the Website and Apps. Information collected may be shared, stored, processed or hosted by third party companies. We are not responsible or liable for the data storage, retention or use of information collected through the Website or Apps as part of using their services.
- Google Analytics
- Google Play Services
3.7 Children’s Policy
We do not knowingly collect personally identifiable information from children under 13. If it is discovered that a child under 13 has provided personal information to us, the information is immediately deleted. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact the Chief Privacy Officer at [email protected] so we can take necessary actions.
3.8 How We Use and Disclose Information Collected from Our Website
3.9 Security and Accuracy of Information
When a user sends personal information to the Careers in Energy website, we use “Secure Socket Layers” (SSL) to protect the user’s data. SSL is encryption technology that helps safeguard personal information against misuse by unauthorized individuals.
4.0 Contact, Compliance, and Complaints
Any inquiries, complaints or questions regarding this Policy or our privacy practices should be directed in writing to our CPO as follows:
Chief Privacy Officer
Steve Suto, Vice President, Business Services and Chief Privacy Officer
Careers in Energy, a Division of Energy Safety Canada
150 – 2 Smed Lane SE
Calgary, Alberta T2C 4T5
We will, on request, provide information regarding our complaint procedures.